FAQ

Frequently Asked Questions

What is roadside assistance?

Roadside assistance is the ability to get help when your car, truck, minivan, coupe, or roadster gets stuck on the road. TowMyDrive is available to help with any roadside assistance need you may have.

What is TowMyDrive?

TowMyDrive is a new app that allows drivers to contact tow trucks and roadside assistance without signing up or paying for a membership.

What is the difference between TowMyDrive and other roadside assistance providers?

Unlike AAA and other traditional roadside assistance companies, TowMyDrive is an on-demand service provided via an app downloaded on your phone.  There are only flat fees and no membership fees as opposed to the other guys.

How does TowMyDrive work?

It is simple! You download the TowMyDrive On-Demand Roadside Assistance app to your phone, and when you need assistance we are only a few taps away. TowMyDrive helps get you going again whether it is a dead battery, flat tire, running out of gas, requiring a tow or you got locked out. Like Uber or Careem, you can see who is near by to your location, track the tow driver or mechanic, and contact them with questions all from your phone. The fees are up-front and on-demand, so you never pay for what you don’t need or are shocked by the bill.

Does TowMyDrive charge a membership fee?

Unlike the industry that we are currently disrupting, there are no membership fees.  You only need to download the app and request service.  An estimate is given and you are only charged the amount needed for the tow.  It is as simple as that, no more wasted membership fees!

How will I know that my service request has been accepted?

Just like Uber or Careem, you will see a confirmation in the app and you can track the tow truck as it approaches your location.

How long will it take for someone to come and help me?

Wait times depend on demand and location, but rest assured TowMyDrive is far quicker than the traditional roadside assistance options and you can even track their arrival on the map in the app.

How do I know the tow truck coming to me is safe and reliable?

The core of the TowMyDrive service network has been providing roadside assistance services to customers for more than 10 years.  All of our service providers have been vetted and are monitored for safety and quality to ensure the best experience possible. Additionally, you will be able to see exactly who is coming to provide service, and can contact them. You will know where your car is being towed to and will have a record of the transaction.

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